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Desktop Support Analyst II (CORP) - 1st Shift
Barrington, NH
Job Description
Description
Under the leadership of the Desktop Services Manager and in cooperation with the Desktop Support Team Lead, the Desktop Support Analyst II is responsible for providing second tier technical and user level management and support of the company's desktop and laptop computers, software, and related peripheral technology.
Position Specific Responsibilities
- Track and manage hardware and software, including asset inventory.
- Develop and maintain standardized desktop and laptop images.
- Build and deploy desktops and laptops as required using imaging software.
- Effectively utilize work order ticketing system to manage operational tasks.
- Provide desktop hardware and software troubleshooting and support, including but not limited to:
- Software installation and configuration, hardware upgrades and repairs, warranty exchanges, and retired hardware disposal.
- Maintain printers, projectors and other peripheral technology.
- Support impromptu company meetings and events by setup, configuration, and operation of required IT equipment.
- Provide user assistance in the specification and procurement of new software.
- Provide user assistance and coaching in the best practice use of existing software and hardware.
- Assist with implementation of new software and major software upgrades.
- Work closely with Network and System Administrators to address overlapping issues.
- Coach Desktop Support Analyst I(s).
- Complete quarterly training as defined by supervisor.
- Perform other duties as necessary.
Qualifications & Requirements
- Associates degree in a related field.
- Three or more years' experience in a Desktop Support Analyst position.
- Experience with MS Intune and Endpoint Manager (SCCM) preferred but not required.
- Proficient in MS Office: Outlook, Word, and Excel.
- Must be highly customer focused and service oriented.
- Must have good attention to detail and high analytical problem solving abilities.
Our Culture at Play:
Here at TURBOCAM, we have a Commitment to Excellence in everything that we do - whether that's the engineering and manufacturing of our product, our relationships with customers around the globe, or the investment in those that make TURBOCAM such an exceptional place to work. We make this commitment to our team by:
Here at TURBOCAM, we have a Commitment to Excellence in everything that we do - whether that's the engineering and manufacturing of our product, our relationships with customers around the globe, or the investment in those that make TURBOCAM such an exceptional place to work. We make this commitment to our team by:
- Prioritizing our employee's health and wellbeing with our two on-site fitness centers, basketball court, squash court, walking trails, and our free fitness classes.
- Our ongoing investment in professional and educational development, including a state-of-the-art Educational Center with on-site dedicated staff, training and development opportunities, and tuition reimbursement programs.
- Carefully-crafting an employee-focused benefits package, including Medical, Dental, Vision, Life, 401k, Short and Long-Term Disability, 9 paid holidays, and 11 days of PTO accrued annually for the first two years.
Advancing Our Mission:
The creation of our Mission has led our culture to where we are over thirty years later. Throughout our day, we purchase food in our cafe and choose which charitable organizations TURBOCAM will donate those funds to, pumping thousands of dollars per month into the community; our Charity of the Month enables our employees to promote their passion company-wide andhighlightan organization in need. And, outside of work, we pay employees to get out and volunteer for up to eight hours per calendar year at an organization of their choice - sometimes as far away as India or Nepal!
The creation of our Mission has led our culture to where we are over thirty years later. Throughout our day, we purchase food in our cafe and choose which charitable organizations TURBOCAM will donate those funds to, pumping thousands of dollars per month into the community; our Charity of the Month enables our employees to promote their passion company-wide andhighlightan organization in need. And, outside of work, we pay employees to get out and volunteer for up to eight hours per calendar year at an organization of their choice - sometimes as far away as India or Nepal!
All offers of employment are contingent on the satisfactory results of a pre-employment drug screening and background check, both arranged and paid for by TURBOCAM.
EOE/Veterans/Disabled
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
3+ years
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