Come join a winning team! Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.
While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.
We are seeking a Vice President of Managed Servicesto join our team for this hybrid opportunity out of our Waltham, MA office.
Job Summary
The Vice President of Managed Services will be responsible for the growth and excellence of the MS organization, including supervising the delivery of Managed Services, ensuring customer satisfaction as well as efficiency. Your core focus will be to develop the strategy and execution plan to optimize Managed Services offerings across the Imprivata product portfolio in a way that drives both Product and Services growth and success. You will do this in collaboration with Product and Go to Market leadership. This includes optimizing the Managed Services portfolio and delivery model, while driving continuous improvement and innovation, assuring we drive customer value and growth with Imprivata.
As a leader, you will bring an innovative vision informed by best-in-class service delivery organizations. You will possess a bias for action, results, and delivery, with a high standard for customer excellence. Managed Services is a significant component of our strategy and impactful on our growing organization to ensure we deliver value for all customers, regardless of their internal capacity or capability. Overall success in this role will be measured by excellent customer satisfaction and retention, as well as achieving Services revenue and margin goals.
Qualifications