Senior Manager, Customer Solutions
Dallas, TX 
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Posted 13 days ago
Job Description

Position Title: Senior Manager, Customer Solutions, Spec's/Twin/HEB/Giant/Military

Location: Dallas, TX, US, Remote

Careers that unlock the magic of human connection

Who we are

Pernod Ricard is a global premium spirits and wine company. We're the team behind leading brands such as ABSOLUT Vodka, Jameson Irish Whiskey, Malibu, Kahlua Liqueur, Beefeater Gin, and Avion Tequila, as well as many more superior wines and exquisite champagnes!

Working at Pernod Ricard is all about igniting conviviality in that all that we do. Derived from the French word, convivialite...it means human connection, authenticity, friendly, and jovial. Conviviality is energy and spirit with a splash of je ne sais quoi and is a core philosophy around how we live and work at Pernod Ricard. Here, we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making a new friend every day, and realizing our potential as people and as a business!

The salary range for this role, based in Texas is $124,200.00 to $155,300.00 range will vary if outside of this location. Base salaries are determined during our interview process, by assessing a candidate'sexperience, skills against internal peers and against the scope and responsibilities of the position.

Position Summary

This position is dedicated to adding value to Pernod Ricard USA (PRUSA) and Chain Division customers by cross-functional collaboration with internal and distributor partners to develop Spirits Category Insights that assure PRUSA brand goals are met. The role will be responsible for supporting all Category Management responsibilities across the Chains Division priorities with the analysis of scan data, consumer/shopper insights, and industry trends to help uncover opportunities to drive sales and defend against competitive threats. The position may include some travel to key markets to review business performance, Category opportunities, and assist local market teams in reaching goals within the Chains Division.

Key components/skill sets needed include

  • Category Management acumen: Following Category Management principles, must have ability to develop and articulate category strategies, analyze relevant data sources, link to shopper insights and provide recommendations that grow the business.
  • Commercial Knowledge: Understanding of both retailer and distributor/wholesaler go-to-market strategies and create execution excellence across brand standards. Broad understanding of marketplace dynamics and impact to BevAlc environment. Take part in the development and integration of fact-based tools to move business forward via category management processes.
  • Analytical: Ability to gather, synthesize, analyze, and present data from multiple systems/sources (examples: Nielsen, IRI, Spectra, HH Panel, Shipment, Depletion, etc.) and present in compelling/concise selling stories.

Major Responsibilities / Accountabilities

  • Identify and commercialize best practice insights from industry trends, retail landscape and shopper behavior that support division and customer priorities
  • Provide thought leadership to customer, sales, and distributor teams by bringing category growth solutions rooted in insights
  • Develop and articulate category strategies, analyze relevant data sources, link to shopper insights, and provide recommendations that grow the business
  • Deliver post-promotion evaluations and communicate areas of strength and opportunity
  • Track and benchmark new item innovation performance
  • Evaluate category management initiatives around distribution, pricing, promotions and shelf
  • Collaborate with cross functional teams such as Marketing, Finance and Ops to deliver category plans
  • Advance Chains Division selling tools to capitalize on category volume opportunities

Key Competencies and Qualifications:

- Education:

  • Bachelor's Degree required

- Experience / Background:

  • 7+ years of previous category management, consumer/shopper insights, or sales analysis experience; preferably in the alcohol beverage or CPG industry. National Chains account knowledge is also preferred.

- Required Skills/Competencies:

A successful individual will demonstrate exceptional skill in critical thinking and communication, as well as a high level of data analysis, problem solving and analytical reasoning. Ability to organize and manage work to achieve results and track performance so that problems are detected early or prevented entirely are key competencies for success.

  • Must possess strong computer skills with a proficiency in MS Office - Excel (ThinkCell), PowerPoint, Word, Teams and Outlook.
  • A successful individual will demonstrate strong Category Management fundamentals applying syndicated data (eg. Nielsen/IRI), HH panel, practical Shopper Insights activation and Shelf Management understanding in support of Brand standards objectives.
  • A successful individual will demonstrate excellent verbal, written and presentation communication skills, comfortable presenting at the senior executive level, as well as outstanding aptitude for time management and being a self-starter.
  • Understanding of both retailer and distributor/wholesaler go-to-market strategies. Broad knowledge of marketplace dynamics and impact to alcohol beverage environment.
  • Successful at building relationships with customers and cross-functional stakeholders throughout the organization to influence key decision makers.

Working Conditions

  • Travel (20%) to key markets for field surveys and meetings

Ready to work with spirit? Read on...

Life and perks at Pernod Ricard

Proud to belong - Just as we help to create moments that matter for our customers, we lead by example every day...bringing our whole self to work and building bonds that celebrate the human spirit, diversity, and foster deep connections.

Empowered to soar - We set high expectations and seek to get the most out of life. Through flexibility and a hybrid workstyle, as well as unique learning opportunities, generous tuition reimbursement, and one-of-a-kind learning programs, we passionately grow our skillset.

Committed to care - We are deeply committed to the long-term sustainability of our people, our industry, and our planet. We call this return on responsibility. From environmental sustainability to supporting local communities, our commitment is steadfast.

Inspired to dream - We treasure new experiences and are proud to develop as people, not job titles. From rich immersive learning programs in Paris to exciting high-profile events, we blend a love of exploration into all that we do.

Our hybrid work style

At Pernod Ricard North America, our work philosophy celebrates the magic of human connection with the flexibility needed to provide one's most meaningful contribution. Our hybrid teams will work remotely the majority of the time and unite on-site two days per week or 40% of the time. Our team is empowered to start and finish their day at a time that works best for their lifestyle with the whole team available during the core hours of 10am-3pm.

Plus, great benefits and perks to toast to a life filled with support including:

  • Competitive compensation including performance bonuses
  • Domestic & international career development opportunities
  • Competitive paid time off plan + wellbeing days
  • Medical, dental, vision and life insurance
  • Product allowance to enjoy on Pernod Ricard products
  • Gym reimbursement
  • Employee Assistance Program
  • BetterUp Care wellness benefits including nutrition, sleep, executive coaching, etc.

And much, much more! Check out to view our extensive people programs and support.

Pernod Ricard USA is an Equal Opportunity Employer. It employs qualified individuals based solely on ability, training and experience, and does not and will not, discriminate for or against any employee or applicant for employment or promotion based upon actual or perceived race, color, religion, sex, age, disability, national origin, citizenship, marital status, sexual orientation, gender identity, genetic information, military service or any other classification protected by law. Offers will be subject to United States local terms.

Job Posting End Date:

Target Hire Date:

2024-06-01

Target End Date:


Pernod Ricard USA is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
7+ years
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