Sr. Manager, Software Development
Boston, MA 
Posted 30 days ago
Job Description
Summary of Duties: Manage Salesforce environments including Production, Full and Partial Development Sandboxes. Oversee the software development lifecycle, ensuring the proper structures are in place for the on-time delivery of high-quality product releases. Deliver results on complex development projects involving teams across the Product Development department and SVB as a whole. Resolve employee conflicts through creative means to assure employee support and accountability to timely and quality project execution. Perform hands-on configuration in alignment with enterprise strategy, change management and deployment processes. Implement new products and packages within Salesforce & nCino. Communicate updates throughout the company. Collaborate with internal customers and departmental leadership. Drive process improvement changes to ensure high productivity and quality of services provided. Maintain high-level familiarity with other IT system/business application capabilities. Partner with Architecture and the Salesforce Product Owner to understand current and future strategies and objectives. Partner with various teams to research, resolve, and document production issues. Align architecture and design decisions with SVB’s architecture guidelines and standards. Gather business requirements working with Product Managers, Business Analysts, and end users. May work remotely pursuant to First Citizens’ Remote Work Guidelines policy.

Qualifications: Position requires a Master’s degree in Computer Science, Information Technology or related field plus two (2) years of experience in the job offered or two (2) years of experience in a related occupation.

Position requires experience with:
  • Salesforce experience including both classic and lightning versions;
  • Experience with Financial Services Cloud Salesforce version;
  • nCino Managed packages with Salesforce Platform;
  • Salesforce Administrator certification and/or Developer certification;
  • Modern software design principles, concepts, and best practices;
  • Experience in design and development of custom solutions on the platform including work in Apex, VisualForce, Lightning, application integration patterns using Mulesoft and other ETL tools;
  • Experience in configuring / customizing standard SFDC objects such as Leads, Accounts, Opportunities, Reports & Dashboards, with experience building custom objects & solutions;
  • Experience in bulk data migration from Excel & Legacy Systems to SFDC using Apex Data Loader, Demand Tools, and Import Wizard;
  • Knowledge of data structures, data modeling and database schema;
  • Experience with technologies integral to including: HTML/XHTML, jQuery, Javascript, AJAX, SQL, SOAP, REST, JSON, Apex, and SOQL; and
  • Experience with DevOps and CI/CD.
May work remotely pursuant to First Citizens’ Remote Work Guidelines policy.
First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status.


Special Notes/Instructions
To Apply: Go to and submit your resume to Job # 22175.
Job Summary
Employment Term and Type
Regular, Full Time
Work Hours (i.e. shift)
8 am - 5 pm
Salary and Benefits
$153,900 - $203,900
The base pay for this position is relative to your experience but the range is generally $153,900 - $203,900 per year. The position is eligible for variable compensation, which may be in the form of incentive, bonus, or commission pay. First Citizens offers a competitive, comprehensive benefits program which you can review here:
Required Education
Master's Degree
Required Experience
2+ years
Email this Job to Yourself or a Friend
Indicates required fields