Boston Harbor City Cruises is seeking a Regional Sales Associate for our Boston, MA operation.
About You:
This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.
About the Opportunity:
City Experiences' mission is to create amazing experiences for our guests. The successful Regional Sales Associate will provide a variety of support to the account manager team, ranging from driving prospecting efforts to handling the post-booking portion of the sales process and ensuring continuous customer satisfaction and maximized revenues and profitability.
Essential Duties & Responsibilities:
Sales Focus:
Guest Service:
Administrative:
Work with the Regional Director of Sales to resolve all guest issues in a timely manner.
Serve as the major driver for post-cruise follow-ups, thanking the guest for their business, gaining feedback, asking for referrals, rebooking, and firmly asking the client to fill out our survey.
Ability to stand in for the event coordination team when needed and make sure that the boats are site ready.
Use Salesforce CRM system to effectively plan and manage the activities in the assigned markets and to track productivity of these sales activities.
Use Salesforce CRM & Reservation systems to accurately book and manage reservations and cruise details.
Maintains good organizational skills through time management, setting priorities, and accurate paperwork.
Sends weekly reports as directed by Regional Director of Sales.
Compiles necessary reports for two-week meetings, ensuring that all cruise details are visible for sales and operations teams.
Requirements & Qualifications:
About Us:
City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.
Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.